Call Us Toll Free: 1-888-470-6279 | Mon-Fri: 9am - 5pm

FAQ

How long will it take to restock an item that isn’t currently available?
The timeline can vary, but typically you’ll see the item back in stock in 2-3 weeks. Sometimes things will be back in stock sooner.

I have a shipping account, can I have you ship my order to avoid shipping charges?
No. Our packages are carefully packaged and shipped with insurance from our facility, for the insurance to cover your items if lost or damaged in the process, they need to be shipping through our business account.

What are your hours of operation?
Our showroom is open for your perusal Monday – Friday from 9-5 EST. Our phone lines are also available during these hours. If you need to contact us outside of these hours, you can reach us by email to online@maryjewellery.com, and one of our associates will respond as soon as possible (typically 12-24 hours)

Can I buy products on credit?
Mary Jewellery cannot extend credit on purchases, and all purchases must be paid in full prior to shipping. There are no exceptions to this.

Can Mary Jewellery ship outside of Canada?
One of the great things about Mary Jewellery going digital, is that our facility can now ship worldwide! When checking out, fill out your shipping details, and the additional shipping and customs fees will be calculated and displayed. Mary’s cannot be held responsible to delays due to customs.

Can I expect a Mary’s Associate to call me and ask for use names or passwords?
Never! No one from Mary’s will EVER call and ask for confidential information. If anyone does call, don’t give them any information, report the call, who they claimed to be, and the number they called from to your financial institution and to us! You should not share your password or financial information with anyone over the phone.

I’ve got the wrong product in my shipment, what can I do?
Don’t panic, while we do strive for accuracy in our selection of items from our stock to match what you’ve ordered, we’re human and can make a mistake. We want to make sure to fix it. Just give us a call at 1-888-470-6279 or email us at online@maryjewellery.com with the specifics of what you got and what you needed. We’ll send out the correct items, and include a return envelope for you to send back the wrong ones.

Can I purchase an item as a sample for a customer, and then return it if it doesn’t sell?
Theoretically, yes. If the return is initiated within the returns and exchanges deadline (14 days from when you get the order) then you will be given store credit. However, items under $25 or custom engraved will not be accepted for returns or exchanges. Sorry for any inconvenience.